Attitude adjustment.

I need it and badly.  I'm not on the computer as much anymore. That goes for my handheld also.  More time being productive around the house.  I've been in a funk.  The last post was a stepping stone to me getting out of the funk.  We've got a TON of stuff on our plates at the moment.  Now I'm going bore you with the details.

We have been and apparently are still going through customer service "hell".  I have pretty decent patience because I was on the other side of customer service and I admit there were MANY times where I just didn't give a crap BUT I was pretty decent at not letting my customers know I didn't give a crap and to be honest that was after they treated me like a piece of poop for something I had no control over. 

Well, a couple of weeks ago I was ok'd by my hubby to call and find out what the heck was going on.  2 days straight and the second day Lil Man had started getting sick, so I was spread out pretty well.  I went off on the last day.  No, I didn't cuss.  Yay me.  But I did threaten, no violence, a trip to the headquarters.  It's in the same state and we've always wanted to go there.  Kill two birds with one stone.  I'm not mentioning names because we do other business with this company and that end is wonderful!  So for those of you who are dealing with customers on the phone, do me a few favors: 
1. Don't tell your customer/client that they are the last person on your list.  Seriously?!
2. If your voicemail message says that you'll get to them the same day, do it. 
3. If your customer leaves a voicemail message requesting that you contact them immediately, it's important to them therefore it should at least matter a little bit to you, that and you can get them off your butt!  That's simple logic.

We did and have given this person the benefit of the doubt, but the blatant disregard for us trying to get this done and over with just pushed us both over the line.

Yeah, this is a bit of a whining and to my friends I'm sorry.  But I had to get this off of my chest, my family knows all the goings on with this and got one of my family members so frustrated the other day she wanted to call them.  I love her. 

But thinking about the past few week's events and my last post, an attitude adjustment is very much needed in my life.  My friend Shannon has some very good internet rules on her blog, I like them.  I will try my darnedest not to bring down family members into this blog, that's not the point it's about my journey with my son and how I'm growing with him.  I don't do it on Facebook because well, there's just too many family members on FB for me.  And my friends, well, I live so far away from most of them so there's no drama.  Do I want to be there for them?  OF COURSE!!! I wouldn't still consider them still my friends if I didn't want to be there for them. 

I hope you all have a great week. Hoping that there will be some kind of news next week.